Fire TV Support
Get help setting up and troubleshooting common issues with Fire TV devices.
Spotlight
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Can't Connect Your Fire TV Device to Wi-Fi
- Try these troubleshooting steps if you can't connect to Wi-Fi, your videos are buffering, or "Home is Currently Unavailable" message appears.
- Can't Connect Your Fire TV Device to Wi-Fi
Get Started
- How to Navigate the Fire TV Home Screen
- What is Code-Based Linking on Fire TV?
- Set Up Your Fire TV
- Watch Prime Video on Your Fire TV
- Set Parental Controls on Fire TV
- Download Apps on Your Fire TV Device
- Connect Fire TV to Supported Third-Party Devices
- Watch Live TV on Fire TV Devices
- Set Up Picture-in-Picture on Fire TV Devices
- 鶹 Fire TV Quick Start Guides
- Learn to Use Alexa with Fire TV
- How to Play Games on Fire TV
- Pair a Controller to Play Games on Fire TV
- Use Your 鶹 Fire TV in a Different Country
- Which Fire TV Device Do I Have?
- 鶹 Fire
TV Help Videos
Fire TV Profiles
Device Settings and Features
- Cast Apps to Fire TV
- How Does the Continue Watching Row Work?
- Manage Sharing of Viewing Information from Apps on Fire TV
- Remove Movies and Shows from Continue Watching on Fire TV
- Customize the Apps on Your Fire TV's Main Menu
- Change Your Fire TV's Language
- Manage App Permissions on Fire TV
- About Auto Offload on Fire TV
- Update the Software on Your Fire TV
- Fire TV Device and Accessory Software Updates
- Fire TV Device Low Power Mode
- Accessibility on Fire TV
Audio Settings
Fire TV Remotes
- Fire TV Remote Not Working
- 鶹 Fire TV Devices Compatible with Fire TV Remotes
- Set Up the Customizable Buttons on your Alexa Voice Remote Pro
- Find Your Alexa Voice Remote Pro
- Pair Additional Fire TV Remotes
- Use the Fire TV App to Pair Your Remote
- Use Your Mobile Device Like a Fire TV Remote
- Fire TV App OS and Software Version Compatibility
Network Issues
Remote Issues
Device Issues
- Manage Your Devices through Device Health under MYCD
- Can't Cast Apps to Fire TV
- Can't Screen Mirror on Fire TV Devices
- Fire TV Logo Stuck on TV Screen
- Fix a Blank TV Screen on Fire TV Devices
- Fire TV Isn't Turning On
- Make Fire TV Stop Reading the Screen
- Restart Your Fire TV Device
- Reset Your Fire TV Device to Factory Settings
- Unable to Update Your Fire TV Device
Content Issues
- Can't Stream Prime Video on Your Fire TV
- App Crashes or Won't Load on Your Fire TV
- Clear App Data and Cache on Fire TV
- Uninstall Games & Apps on Your Fire TV
- 4K Ultra HD Not Working on Fire TV Devices
- Dolby Atmos or Surround Sound Not Working on Fire TV Devices
- Dolby Vision or High Dynamic Range Not Working on Your Fire TV Devices
