Silk Web Browser Not Working on Fire TV
Try these troubleshooting steps if Silk freezes or doesn't respond or you can't scroll.
If you're having issues using the app, try:
- Clearing the Silk app data and cache. For how to steps, go to Clear App Data and Cache on Fire TV.
- Restarting your Fire TV by going to Settings
, and then My Fire TV or
Device &
Software. You can also press and hold the Select or
OK
button and the Play/Pause button
at the same time on your remote for 10 seconds.
If there’s more than one section you can scroll through on your screen, follow these steps:
- Use your Fire TV remote to move your cursor to the section of the screen that you want to scroll through.
- Press and hold the Select or
OK
button on your remote.
- While still holding the Select or
OK
button , press the directional pad to scroll through that
section.
Tip: For example, if you want to scroll down, press and hold the Select or OK button and push Up
on the directional pad.
For more help, go to:
