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If I summarize my experience : GREAT COMPANY AND GREAT PRODUCT! Now for my details or if you feel uncertain about your purchase : 1- First, ou might be thinking "Is this really safe to use?" Well I have been following the comments I saw on Internet and in the guide like don't sleep while using it (though that's hard sometimes cause it feels good) or put the electrodes on certain area only not in the face nor in the front part of the neck or put it only on areas where there's a muscle. I've felt relief from my neck pain and I didnt see any bad side effects. Once I did put the electrodes too low on my back and I felt uncomfortable so I just stopped the treatment right away. No problem or pain left after that "incident". 2- or "Will it really help me feel better?" Well everybody's different, but I would say it does help me feel more relaxed. Your body grows accustomed to the little pulses so if you feel like the level is too low after a few treatment, just put it up a notch. I started at the first level and sometimes I go up to the 2nd or 3rd. Theres like 20 level so don't worry about it's lack of power! 3- You might say "hmm this one is more expensive than that other one on amazon which is like 20bucks less. shoudl I guy the cheaper one?" I looked at both for a long time before deciding. First one had less modes and it's cheaper but I saw in a comment that the garanty doesn't cover purchases from Canada. Second one was more expensive but a little better with the comments and it is Health Canada approved, so that was a big plus! Oh and the replacement pads for this machine were a little bit cheaper than the other machine. 4- "Does it come with 2 or 4 sticky gel thingy"? Theres 4 and you receive a plastic thingy to put the sticky gel pad thingy when your treatment is done so you can reuse them. I've been using the same gel pads for about 5-6 treatments and i will change it soon cause it's not sticky anymore. I did buy the replacement pads when I bought the machine so I don't have to wait for the delivery between treatments. So yes, you get everthing inside to use the 4 electrodes as soon as your unit is charged (which is about an hour) 5- "How long does the battery last?" Don't know exactly yet, but with my 5-6 treatments of 20min each, it's still 3 out of 3 bars. 6- "What if I need to contact the company cause [problem that happened to you]" Well, I guess every case is different, but I did have to contact them via amazon cause something had happened with one of the cables and they answered really fast (like not even a few hours later) and they sent me a replacement right away!! Love them! Love their customer service! 7- "It can't be that perfect..." Not it can't and I'm sure I will find some fault at one point, but for the past week I've felt really good! Oh wait.. I might have found one! No continuous pulse mode! See! I've found one!! I would have liked a continous pulse like the one my physiotherapist used, but I've found an other I like in the 16 modes offered (you're bound to find one you like in those 16!) Oh! and the little included booklet... Well, it's just a bare minimum. I suggest researching on reknown sites before using those kinds of pulse machines. I wish I could just force my friends to use it to show them how good it feels , but, you know, for safety reason, I'll restrain myself! If you're skeptical (?) or sceptic(?), I didn't get it for free, I wasnt asked to review this machine, I'm just very thorough and I wanna help others make an educated choice! ps: I added the pictures to help you visualize the product! I'm so nice :D