Customer Review

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  James H.

  2.0 out of 5 stars No warranty or support if you are outside of China.

  Reviewed in Canada on October 16, 2023

  Verified Purchase

  So I want to like the dock, but mine for some reason doesn’t take firmware updates, which is a big problem when there are known issues with flickering monitors that are fixed by firmware updates.
  
  The problem is (at least for mine) that Lenovo’s internal system shows my device (based on serial number) was sold to a company in China who is reselling it in North America. Because there is a mismatch between where I bought it (Canada) and where they think it should be (China) (based on them tracking serial numbers), they aren’t offering any warranty or other tech support. In the process of returning this item and buying a new version directly from Lenovo Canada. That way, if there is trouble applying firmware updates, I'll have warranty and service support available.

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