Update : Seller reached out to me immediately in hopes to find a solution to my problem. I did all the necessary steps again to clean my unit, Turns out I did have a defective unit. But the customer service was great. They sent me a new unit right away. I made sure to let the unit sit for a whole day for the coolant to settle. Did a self clean cycle, and right away the first batch of ice cubes I had 9 right away. Now that the unit is working properly, I can say it’s made such a. Difference. A lot more ice is being made, and the sizes are all uniform. Overall, I am super happy with the new unit. And I’ve changed my 1-2 star to 5 star rating.
Thank you again!!