I鈥檓 happy for those who received a product that worked or clearly wasn鈥檛 a return. Mine clearly is. It鈥檚 missing instructions, no plastic on anything, torn box, calcium build up on machine (fine white dust), but worst of all: it doesn鈥檛 work. It doesn鈥檛 heat up let alone produce steam. I troubleshooted for hours online since, well, they don鈥檛 supply instructions. It could have been a return that sat in storage for a year with water/calcium build up in, resulting in why it didn鈥檛 work. Whatever the case, I am highly disappointed and will shop elsewhere.