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Customer Review
- Reviewed in Canada on April 19, 2019I purchased a 4-year warranty from Asurion for a FoodSaver vacuum seal machine. A little over a year after this, a plastic piece inside the FoodSaver Broke, and I phoned Asurion. I was asked for some details about the purchase of the policy and the product. Was told my claim would evaluated.
Two weeks later, and no response, I phoned again. I was told I needed to provide documents proving what I had purchased and when, and how much. Given that Asurion had sold me the policy for a certain cost and on a specific date, I wondered why Asurion did not know what the policy was for.
I did screen grabs of 5 - 6 emails from 鶹. Within a week, I received an email telling me I needed to produce the information I had just sent. When I was told to produce the information a third time, my tone on the phone was getting testy.
The next day I received an email that my claim had been approved. The day after that, an email arrived with a link to provide a no-cost shipping label so I could send the FoodSaver to Asurion, and the assurance that 72 hours after receiving it, I would receive my refund.
I clicked the link, and the message said that "Here's your shipping label. Could not find the shipping label, please try again later". I waited a few hours and tried again with the same result. Tried several times the next day, and on the third day phoned - again.
This time I was told that Asurion's email was down. But if I would provide my home address, Asurion would mail me the shipping label.... within the next five business days. This, less than a month before Christmas, and five days would not likely get the letter past the next state or provincial boundary. So as of this writing, I have nothing to show for my investment in product insurance except multiple requests for information and a shipping label that "is in the mail". I will never again purchase from Asurion. If you decided to make your own purchase in spite of my sad tale, you have been warned.
