Customer Review

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  cobho

  5.0 out of 5 stars A Must-Read for Every CSM Ready to Level Up

  Reviewed in Canada on July 3, 2025

  Verified Purchase

  Chad is a pioneer of Customer Success and I recommend the blueprint he’s laid out in his book to every Customer Success Manager, Account Manager, and CS leader who’s been grinding in tactical quicksand and wants to start driving actual business impact. If you or your team is looking to be more strategic, this book is your new playbook!

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