We ordered two blinds for our bedroom and both arrived on the same day, packaged well. They both fit nicely but one of the blinds wouldn鈥檛 retract. I proceeded with a return but the company reached out within a day to ask some questions and see if it was a small problem we could fix ourselves. We sent them a short video showing the problem and they let us know they鈥檇 be shipping us a new blind which we got and works great. Would highly recommend this company as their blinds are great and customer service is awesome.