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Customer Review
- Reviewed in Canada on January 31, 2023For the first 6 months I enjoyed this product. At about 6 months the drip coffee function began to fail with the pump not properly maintaining the flow of water during brewing. It would intermittently take 45 minutes to brew a poor pot of coffee with most of the water evaporating ending up with 5 cups of way to strong coffee brewed out of 10 cups of water.
I spoke with Delongie support who immediately determined it would need to be replaced and I would get notification of shipment within 5 days. 5 days came and went so I called back and nothing had shipped due to stock issues. Long story short I had to contact them 9 times and escalate to 2 supervisors in order to get this resolved with three broken fragments that a new unit was being shipped all with one week delays. .
Props to supervisor Terrell who finally took ownership of my issues after a month of being given the run around. Everyone else I dealt with by email or through call completely dropped the ball. If I had gotten the support Terrell gave me from day one I would give this a 5 star however his great support didn't happen until a huge the end of a month long escalation.
