Customer Review

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  Deborah Salter

  1.0 out of 5 stars Hugely Disappointed - Unsafe for Use and Should be Removed from Your Available Inventory

  Reviewed in Canada on February 1, 2023

  Verified Purchase

  Carex Toilet Safety Rails
  
  Initially, for the first couple of weeks, I was so impressed with my first order that I placed a 2nd order, as my disabled spouse uses 2 bathrooms in our home and I needed to ensure he was safe while toileting. As I now see other consumers expressing the same concern and frustration, I felt it important to submit a review.
  
  Within a very short timeframe (less than 2 months from purchase of each toilet safety rail), I noticed a few black squares laying on the bathroom floor, and after investigating further, realized that the plastic parts that are attached to the end of the safety pins had broken into pieces; in one instance, the metal shaft of the pin fell from the pre-drilled hole.
  
  I am now very concerned that this item is unsafe for my spouse to use as these safety pins keep the back support attached to the armrests and the armrests in place.
  
  This product will no longer be used in my home until, like others who've reported similar experiences, a safer proven solution is found.
  
  It appears this product is not CSA or UL approved.

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