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Customer Review
- Reviewed in Canada on September 28, 2020I did my research on Smart Ink and had found that some people were having issues with the Ink being read by their printers. Although I tend to stand clear of such a warning, those people spoke about how amazing Smart Ink's customer service was. With that being said, I decided to take a chance on this ink as I could not beat the cost. Even if I just ended up with just a new black for the price, I would be happy.
I purchased the set in May, replaced the black shortly thereafter and just went to install the colours as they were now empty. Upon installing the colours, I received errors about not reading and that the printer would not print. I attempted to do what I could with my lack of printer knowledge. I emailed their customer support and got a response within 10 minutes. We emailed back and forth rather quickly, almost as if it were a live chat. Their customer service agent sent me to a Reddit support that I attempted to complete. This still did not fix my issue. After emailing back and letting them know that I was still having an issue, they requested my address in order to send me a replacement box ( yes box, not just the one colour, but the box of 5) with an updated chipset. I was surprised that they were coving all expenses.
Fast forward to the next day at 7:30am when my dogs are barking at the door and I am shocked to see a brand new box of ink sitting on my doorstep. I tried the new ink and everything works amazingly. With that being said, I went from issues to fixed within 24 hours. Overall, amazing experience all around.
TLDR: BUY THE INK!
