Customer Review

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  Donya

  1.0 out of 5 stars Disappointed – Doesn’t Heat and Poor Support

  Reviewed in Canada on July 21, 2025

  Verified Purchase

  I bought the BLACK+DECKER EM720CB7 microwave as a gift, and it’s been a frustrating experience from the start. The unit powers on and runs, but it doesn’t heat anything — clearly defective right out of the box.
  
  The recipients had to call a number listed in the manual, only to be redirected to �鶹��. Then I had to step in and try to resolve it myself. I went through �鶹��’s return/replacement flow, hoping for a quick exchange, but was sent back to BLACK+DECKER support. It took them so long to get back to me that I ended up buying a different appliance from another brand and just returned this one.
  
  Between the faulty product and the runaround from both companies, I won’t be buying BLACK+DECKER again.

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