Customer Review

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  Diane Grosset

  5.0 out of 5 stars Family Owned Business - They Care.

  Reviewed in Canada on November 20, 2023

  Verified Purchase

  I ordered a personally engraved liquor decanter through �鶹��, from Maison Custom. It arrived within a week but it was smashed into little pieces. I tried for quite some time to use �鶹��'s return policy as directed but kept getting the message "This item is not returnable." I didn't want to return it, I wanted a replacement. There was no option for this. I was very frustrated and furious with the whole return procedure at that point. Fortunately, the company's address and phone number was on the box so I decided to call them myself. I spoke to the owner who was very pleasant and accommodating. He is sending me a replacement decanter - no extra charge. Thank you very much Maison Custom and Merry Christmas.

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