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Update: I was wrong on the poor customer service aspect - the customer support is excellent. I have received a refund from the seller and will be sending the product back so that they can investigate the root cause of the issue I (and some others) had and then hopefully fix it in the future.
Below is my original review:
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I don’t usually write reviews—mainly because I always read a bunch before making a purchase, and that’s worked well for me. Usually, the reviews set my expectations pretty accurately for the price, and if something only lasts six months or a year, at least I go in knowing that’s a possibility.
This time, though, none of the reviews mentioned the issue I ran into.
After about six months, the Apple Watch charger just stopped working. The phone charging magnet is decent—if you’re using a case, it does feel a bit loose, but it’s manageable. The camera bump can line up and rest against the charger, so honestly, that’s not a dealbreaker for me.
So why just two stars? Because the design itself looks great and the other features are fine, but with the watch charger dead, it loses half its usefulness. The whole point was to not need my original Apple Watch charger and to eliminate some desk clutter. Clearly, that didn’t work out.
Also, I did reach out to the company for help, but so far I haven’t heard anything back. I’ll update this review if anything changes, but for now, that’s something to keep in mind if you’re expecting responsive customer service.
| Brand | IVANKY |
|---|---|
| Manufacturer | Shenzhen Xinhui Wireless Intelligence Co., Ltd |
| Place of Business | Shenzhen Xinhui Wireless Intelligence Co., Ltd |
| Model | VEA01 |
| Part Number | VEA01 |
| Compatible Devices | iPhone 16/15/14/13/12/11/X Series; Apple Watch/Ultra/SE Series; Airpods Pro/3/2 Series |
| Special features | Wireless Charging |
| Mounting Hardware | Charger |
| Wattage | 22.5 watts |
| Power source type | Corded Electric |
| Batteries included | No |
| Batteries Required | No |
| Number of Ports | 3 |
| Connector Type | USB |
| Does it contain liquid? | No |
| Manufacturer | Shenzhen Xinhui Wireless Intelligence Co., Ltd |
| Item model number | VEA01 |
| Parcel Dimensions | 9.6 x 8.8 x 8.2 cm; 430 g |
| ASIN | B0DGTHJBYF |
