Reset Your Echo Hub
If your Echo Hub is unresponsive, or you want to erase your settings, factory reset the device.
Note: Settings menu items for
the Echo Hub and
Echo Show 5 (all generations) may vary, and those devices will receive a software
update soon.
To resolve most issues, try restarting your device first. Press and hold the
Mute
button on your device for 5 to 10 seconds, until you see the device restart.
If restarting doesn't solve the issue, try resetting your device:
-
Say, "Go to settings," or swipe down from the top of the screen and select
Settings
.
- Select Device Options.
- Select About the Device.
-
Select
Reset to Factory Defaults.
- To resolve most device issues, select Reset to Factory Defaults, but retain Smart Home Device Connections.
- To clear all device settings, including deregistering the Echo Hub from your 鶹 account, select Reset to Factory Defaults.
- After the device resets, follow the on-screen instructions to set up the Echo Hub.
For more help, go to:
