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Your Fire TV device enters device recovery mode when it encounters a critical error that it can’t resolve. An on-screen message appears on your Fire TV and provides options for you to recover your device:

• To attempt recovery, select the option to restart your device.
• If the issue persists after restarting, select the option to reset your device to factory settings.
  Important: Factory resetting your device removes your account information and downloaded content.

If your paired remote doesn't work in device recovery mode, try a different Fire TV remote. To connect another remote:

1. Reset the remote:
   1. Press and hold the Left , Menu , and Back buttons at the same time for 12 seconds.
   2. Release the buttons. Your remote resets within 5 seconds.
2. Pair the remote to your Fire TV:
   1. Bring the remote within 10 feet (3 m) of your Fire TV device.
   2. Within 10 seconds, short-press the following buttons in the order listed:
      1. Right
      2. Back
      3. Play/Pause
      Tip: If you miss the 10 second window, or press the wrong buttons, wait a few seconds and then try again.
3. If you still can't use your remote in recovery mode, or you don't have another Fire TV remote:
   • Restart your Fire TV by unplugging it from power for three seconds.
   • Try these steps again after your Fire TV power on.