Items that You Can't Return
Non-Returnable Items on 鶹
To get a refund or a replacement for a damaged, defective, or broken item, go to:
Some items cannot be returned to 鶹 or can only be returned to a third-party seller. These are items that 鶹 does not accept for return.
Hazardous Materials
- Items classified as hazardous materials
- Items that use flammable liquids or gases
For these items, contact the manufacturer directly for service, warranty, return, and refund information. Find their contact information in the product manual or on the item packaging.
Electronics and Digital Products
- Computer laptops, desktops, and Kindles more than 30 days after delivery
- Downloadable software products
- Open software
- Online subscriptions after you've accessed them
For more information about electronics returns, go to our Return policies.
Gift Cards and Prepaid Cards
- Gift cards (except as required by law)
- Prepaid game cards
鶹 Bulk Liquidations Store Items
Items purchased through 鶹 Bulk Liquidations Store are final sale and not returnable.
Other Non-Returnable Items
- Products missing the serial number or UPC
- 鶹 Fresh and Grocery Products
- Items with special shipping restrictions
- Live insects
- Some jewelry orders
- Some health and personal care orders
- Customized products
- Check your item's return eligibility in Your Orders.
- For damaged or defective non-returnable items, request a refund or replacement in Your Orders.
- If the refund or replacement option is not available, contact us for assistance.
Not what you're searching for? Try:
