Product Safety and Recalls
Our Product Safety Team investigates and acts on reported safety complaints and incidents to protect customers from risks of injury related to products sold in our store. Our Recalls team monitors for, identifies, and executes recalls and safety alerts related to products sold in our store.
Product Safety
We continuously monitor the products sold on our store for product safety concerns.
In concerning situations, we may do the following:
- Remove the product from the our store.
- Contact sellers and manufacturers for more information.
- Put warnings on the product detail page.
- Take other actions depending on the situation.
- Report product safety concerns to relevant government agencies. This will strengthen their safety data and help with any necessary recalls.
If you would like to report a safety incident or concern regarding a product sold in our store, please contact us. You may also report a safety incident or concern to Health Canada by submitting an electronic . Information about what to report to Health Canada and instructions on how to fill out the Consumer Incident Reporting Form can be found .
If you or a family member requires immediate medical attention, call 911. If you are experiencing symptoms, consult the First Aid instructions on the product label and contact your health care provider. You may also call 1-844-764-7669 (1-844-POISON-X) to be directed to a provincial poison centre.
Recalls
We continuously monitor public recall websites. If we learn that a product sold in our store has been recalled (either from the or from another credible source), we
- remove the product from our store and supply chain to prevent it from reaching our customers, and
- notify customers who purchased the product about the recall and advise them to take the steps outlined in the recall notice.
Detailed information about recalls and safety alerts related to products sold in our store can be found on the Your Recalls and Product Safety Alert page.
If you have a specific question about a product recall or safety alert, contact the product manufacturer. If you can't reach them, contact the seller. For more information about third-party sellers on 鶹, see Ordering from a Third-Party Seller. For 鶹-owned brands (such as Kindle, 鶹 Elements, and other), contact us.
For more information on current and past recalls, please visit
To learn more, visit .
