Music or Media Not Playing with Alexa
Wi-Fi connectivity issues can cause media and music to buffer or not play.
To solve most streaming issues:
- Reduce Wi-Fi congestion by turning off any connected devices that you're not using.
- Move your device away from walls, metal objects, or sources of interference like microwave ovens and baby monitors.
- Move devices on the floor to a higher location.
- Connect to your router's 5 GHz channel.
- Restart your device and network hardware (like a modem and router).
For podcasts:
- Ensure that your podcast service is supported on Alexa.
Related Help Topics
For more help, try our Echo & Alexa forum.
