Prepare for Your Large Item Delivery
Before your large item delivery, there are a few things you can do to ensure a safe and positive experience.
Before placing your order
- Go to Your Addresses and make sure your address and phone number are up to date.
- Add or edit your address to include an access code or delivery instructions.
Before your delivery
- Clear the path to the delivery or installation location of any obstacles, including rugs, furnishings, and personal items. Ensure that outside path for delivery is free of snow, ice, and any debris.
On the day of your delivery
- Confine all pets to a separate area.
- If you live in a multi-unit complex with an elevator, make sure to secure access to the elevator before the delivery.
During your delivery
- Inspect the item for damage and order accuracy.
- If the item you received is damaged or wrong, notify the carrier or service provider immediately, refuse the delivery, and contact us.
Note:
- Depending on the delivery option you choose, an adult signature may be required for large items delivery.
- Large, heavy, and bulky items cannot be delivered to international or remote locations, or CFPO/FMO addresses. For more information about shipping restrictions, go to Shipping Restrictions for Large Items
- Payment for all services, parts, and materials is handled through 鶹.ca. The carrier or service provider will not handle any form of payment.
