Find a Missing Package That Shows as Delivered
Most packages arrive on time, but, sometimes, the tracking may show as "delivered" and you don't have your package.
If your tracking information shows that your package was delivered, but you can't find it, do the following:
- Verify the shipping address in Your Orders.
- Look for a notice of attempted delivery.
- Look around the delivery location for your package.
- See if someone else accepted the delivery, unless you have health or safety concerns about doing so.
- Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.
- Wait 48 hours; in rare cases packages may say delivered up to 48 hours before arrival.
- If you haven't received your package within 30 days of expected delivery, please contact us and we'll do everything we can to help.
If there's still no sign of the package contact the carrier using the details on the Carrier Contact Information page.
