Reset Echo Show (2nd Generation) and Keep Your Smart Home Connections
If your Echo device is unresponsive, you can use the on-screen settings to reset your Echo device and keep your smart home connections.
Tip: Having trouble with your Echo device? Restart your device first to see if it resolves
the problem. Just unplug the power adapter from the outlet and then plug it back in.
- Say, "Go to settings," or swipe down from the top of the screen and select Settings.
- Select Device Options.
- Select Reset to Factory Defaults, but retain Smart Home Device Connections.
This erases all your personal information and device settings but keeps your smart home device connections.
For more help, try our Echo & Alexa forum.
