Return Items You Ordered
You can return many eligible items sold on 鶹.ca . When you return an item, you may see different return options depending on the seller, item or reason for return.
Need to return an item shipped by 鶹? Go to
To return an item:
- To display your recent orders, go to Your Orders. If the item is a gift, visit Return a Gift.
- Choose the order and select Return or Replace Items.
- Select the item that you want to return, and select an option from the Reason for return menu.
- Choose how to process your return.If applicable, select to issue a refund or replacement.
For items sold from an 鶹 seller, you'll find Submit return request. The 鶹 seller reviews return requests before issuing a refund or replacement. If you don't receive a response within two business days, you can submit an A-to-z Guarantee claim. For more information, visit A-to-z Guarantee.
- Select your preferred return method.
- Print your return label and return authorization. Tip: Each return label is assigned to a specific return. To make sure that you receive the correct refund, don't include items from multiple orders or shipments in the same box.
- Add your return label (if applicable) and package your items for return. Pack your item securely, following the instructions sent to you when you requested your return from the Returns Centre.
You can view the status of a return or a refund in Your Orders by selecting View Return/Refund Status next to the relevant order.
For a label-free, box-free return, initiate the return through Your Orders. If you selected a label-free, box-free return location, you don't have to package your item in a shipping box. After completing the steps in the returns process, you'll receive a QR code. Bring the item that you want to return and the digital QR code to the drop-off location.
To reschedule returns pick up with Intelcom, use the .
Charge for items you are expected to return
If you have received a refund, are expected to return the item, and do not send it back to us, you will be charged. If you have already sent the item back and have been charged, we will reverse the charge when we process the return.
