Customer Review

• 

  Ted

  4.0 out of 5 stars Honeycomb Aeronautical Customer Support is awful.

  Reviewed in Canada on November 22, 2022

  Verified Purchase

  The product quality is excellent, and it performs well, as many other reviewers have said. However. I do have one major complaint though. Honeycomb Aeronautical Custom Support is the worst I have ever experience. Four months ago I somehow lost the trim button on the upper right hand side of the yoke. This no fault of Honeycomb though. It must have popped off and somehow got lost. I contacted Honeycomb over 4 months ago requesting a replacement. This little plastic button must cost like 5 cents. I submitted a support ticket which was acknowledged right away, but nothing happened for over a month. I tried contacting them through Twitter Direct Message and Facebook. I eventually got a response, saying sorry for the delay we will get back to you. No response for months, Then I got an email from someone i California who said he would get it shipped the next week. He askrd for my address and I provided it. I got a notice that the order had been submitted (no cost) and then that it. No delivery, no word from them.
  
  I just don't understand how their support can be this bad.
  
  UPDATE: I finally received the replacement parts in mid December 2022.

  2 people found this helpful

  Helpful

  Report Permalink

  Showing 0 comments

  There was a problem loading comments right now. Please try again later.

  ---