Customer Review

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  Marie

  5.0 out of 5 stars Want to Level Up as a CSM? Read this book.

  Reviewed in Canada on July 3, 2025

  Verified Purchase

  This book offers concrete ways to up your game and to truly become a strategic, rather than reactive CSM. Two key concepts that resonated for me were the concept of radical customer candor and the SOON/SPOON funnel. I look forward to putting these and other concepts from the book into practice in my role.

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