The new Nintendo arrived on the day it was forecasted to arrive and it worked perfectly. Our special needs grandson was " over the moon " when he turned it on and could play one of his games on it, It was a relief to us as well as one other one we ordered did not work. I also was impressed with the company business card that was inside the DS unit. They are proud of their service and products and are not afraid to stand behind them,. This was reassuring to us.