So I though this was going to be an overhyped product; boy was I wrong! Takes done inflammation and desensitizes your skin IMMEDIATELY! Cools (not in the dreaded mentholated way) and makes your skin feel great. Came on time, don't know how this seller handles returns, so I can't comment on that part. If you have ANY kind sensitivity from ANYthing, this is what you want for INSTANT RELIEVE ON CONTACT :) I came across their website and you can by a giant bottle. The only thing was I didn't realize the bottle was so small BUT I can refill it. It was much cheaper than the brand, so I'm glad I gave it a shot :)