Delivered quickly, extremely well packaged including original manufacturer box, registration card, etc. Sturdy machine, rolls smoothly on castors, small enough to tuck out of the way under our counter when not using. We used this machine a LOT over the first 48 hours to catch up on our shredding, and did not get a single jam. The machine is so quiet, the crinkling paper is actually the louder sound! 100 page auto-feed capacity is very convenient. The pull-out bin for emptying is brilliant. Micro-cross-cut makes the shred pile very compact and increases our confidence regarding security of sensitive documents. One of the best investments to date for our small medical clinic.