When I received the phone I was very happy with the condition. It was immaculate and everything seems to be as stated. I bought this phone because it was supposed to be a Canadian phone that was unlocked. The big problem with that was, that it was neither. Upon booting it up I saw a Verizon screen and when I attempted to put in my SIM card it told me it was not a Verizon SIM. After speaking with an 鶹 representative I decided to return the merchandise. The problem was when I attempted to return the merchandise it was not an option that was available. So at this point I am stuck with a phone but I cannot use and cannot return. Luckily 鶹 being a very fair company provided me with a full refund which I appreciated very much. I am writing this review was a warning for anyone buying from this company. Be aware that you may not be getting what you asked for and if you don't you will not be able to return it. Luckily 鶹 helped me out but there is no guarantee that will happen for everyone else. BUYER BEWARE!!!