Customer Review

  • Reviewed in Canada on May 1, 2024
    I got this phone last week. It was in perfect physical condition. Despite the phone being "unlocked" it came with a bright pink T-Mobile startup screen. It had T-Mobile apps on it that were not removable. It did work on my carrier, which is not T-Mobile, but it was unfortunate that T-Mobile couldn't be be purged from it.

    Setup went great, and the phone worked well with my carrier. However, after a couple of hours, the phone restarted on its own. When it started up, it showed my sim card wasn't being recognized. The phone locked up after about 1 minute, and restarted again. After the next restart I managed to shut down the phone, and I pulled the sim card. I tested it in my old phone and it worked, so I reinstalled it. I restarted it again, and the phone again didn't recognize I had a sim installed, locked up after about 1 minute, and restarted. It kept going in this restart loop over and over.

    So, I rate this 1 star. It seemed good, because the phone was in pristine, like new condition. But, the fact that it still had T-Mobile branding and apps in it that could not be removed was upsetting. A bright pink startup screen looks crappy. Then, the phone wound up not actually working after a few hours, which was obviously a deal breaker. It was disappointing.

    That being the case, I returned it, but I'm giving them another chance. This is probably just a lemon. I have ordered other refurbished phones and they were fine. So, my replacement is coming on Friday. I'll evaluate how that purchase goes, then.
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Product Details

3.8 out of 5 stars
323 global ratings