Customer Review

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  Lady789

  1.0 out of 5 stars Would Not Pair and Poor Customer Service

  Reviewed in Canada on October 20, 2024

  Verified Purchase

  The speaker would not pair with my RCA Roku TV. I called the manufacturer's phone number provided in the packaging and it was not in service. I emailed with a detailed description of my TV audio outlet options, which cable I had used to connect, confirmed that the power was on and the setting for the cable was correct for the speaker. Rather than offer any suggestions, they asked for a video of the problem and my proof of purchase! Why would I be contacting them if I didn't have the speaker and how is a video with no audio helpful?

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