Customer Review

• 

  Geoff

  5.0 out of 5 stars If I could give it 6 stars, I would!

  Reviewed in Canada on May 18, 2024

  Verified Purchase

  My family has 3 of these hatches now. Love these hatches a lot. We originally got them for our kids, but I ended up buying one additional one of these for myself too as my own noise maker and wake up light. They really stand behind their products. Rain noise quality is perfect, you can't hear any stuttering or anything. Love the lights and the scheduling.
  
  One of the things that really surprised me was how this company stands behind the quality of their products caring for their customers. For one of our hatch devices, unprompted they reached out to us through the app saying they wanted to replace our device because they noticed on their side there could be an issue causing the device noise generator to occasionally be cutting out. This was around ~2 years into owning the device and we hadn't noticed anything wrong with it at all. They sent us a replacement free of charge. This seems unheard of, a company going out of their way to report a potential issue to you and proactively going out of their way to give you a new free device. It's really clear they care a ton about their customers.

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