鶹
Customer Review
- Reviewed in Canada on January 8, 2025I purchased the Stilosa in November of 2023. It appeared to do the job for home use. Made 40-50 espressos for the wife and I, over one year. It never dripped evenly but I adapted by packing the coffee grounds less tightly.
Steamer (frother) stopped functioning properly around eleven months later.
I called DeLonghi (3X's) and they viewed the machine through my phone and was told to descale it. Purchased the liquid descaler and tried twice to run the liquid through but the machine completely stopped functioning.
Called again and the rep said after looking at and listening to the machine, "It Is Defective."
The warranty was one week expired and DeLonghi would not service or exchange it. If I had been told that it was defective when I first called it would have still been under warranty.
I then escalated my displeasure to 鶹 and after 2 phone calls and a couple of hours of time I was told, "SOL".
I understand that items break down or can be defective but what I can't understand is why the after service or warranty is not honored.
One Star for Lack of Service!
One Star for not honoring the warranty!
One Star for defective machine!
By the way, my wife and I are retired seniors who you just ripped off for $100. I think my review will cost you a lot more.
You can make this right by simply exchanging the machine.
