鶹
Customer Review
- Reviewed in Canada on May 25, 2025Bought one of these units in April of 2024. It worked well for the first season and actually seemed to have enough power to cut my fairly large lawn. The problem started when i went to cut the lawn for the first time this year. The mower would make a small humming sound and then nothing. I contacted Greenworks and they directed me to the local repair shop. When I got there, the person working there informed me that this was the 6th or 7th one of these units that they had in the shop, and all had been waiting for parts for 2-3 months. I thought perhaps this was something out of the ordinary. Turned out I was in the same boat. I took the mower in in Early April, the shop had diagnosed the problem and put in a parts request on April 15th to Mechaneer (sp?), the warranty company that Greenworks has contracted. I contacted Mechaneer and spoke to Thomas who assured me this was a one of a kind thing till I told him about the 6 or 7 other machines at the shop. At this point I told him that I was not interested in getting the machine repaired if I was just going to get the runaround if it broke down again. He had no authority to do anything for me so I asked him for a customer service number for Greenworks. After an entire hour on hold, I finally opted for the callback option and about another 45 minutes later got a callback. My level of frustration at this point was upped by the fact that the person I was speaking to could tell me nothing about the issue I was having. I asked to speak to a supervisor and was directed to Erica. She promised to call the shop, find out what was required, and get back to me with the results. It's been a few days now and nothing but crickets from Erika. It is extremely clear to me that both Greenworks and thier warranty company Mechaneer, have zero regard for thier warranty responsibilities.
In short, I will NEVER purchase another greenworks product again, and would advise you to do the same!
