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Q: Can't feel suction or have zero or very little output?

A: The maximum suction power of the existing breast pump is 40kpa, the international standard requires that the suction power is not greater than 40kpa, in order to protect the mother's breasts and capillaries, so the body will feel the suction power is small.If you are using a new device, please make sure that the machine is working properly and that you have selected the appropriate mode and gear.

Q: How to ensure proper heating for S1&S1Pro?

A: Please check the exposed metal surfaces where the speaker cover and main unit are connected for dirt, and check the exposed metal probes of the main unit for ingress; try to reassemble to make sure the port connection is in place; assemble the bottle and the horn cover together first, you need to push the heating horn cover terminals inward firmly at the position with characters in order to press them to the bottom, and then assemble the main unit to the above bottle assembly. Please press and hold the on button for 12s to reset and reset the device.

Q: Attention for charging.

A: You can choose a charging method: charge the breast pump with a 2-in-1 magnetic charging cable or charging case.Recommend 5V/2A or higher current rating adapters; charge the pump fully before initial use; it won’t operate while charging. After pumping, please separate the pump hub from the milk bottle and wipe the pump hub to prevent leakage.

Q: Can I use the microwave to heat and sterilize the eufy Breast Pump?

A: No, DO NOT sterilize the pump in the microwave because it will damage the pump's components, making it unable to function properly. (To ensure optimal suction, sterilize all washable components by either boiling them for 5 minutes with continuous stirring or steaming them for 5 minutes prior to the first use. Make sure that the duckbill valve, flange tunnel, diaphragm, and pump hub are all securely sealed.)