This machine was very impressive at first, mapping and vacuuming with precision and actually clean.
WIthin a week and after 5-7 uses, as what I've saw online it started dripping dirty water everywhere it cleans. In the end, there are just spots of dirty drops all over.
Let's see what the support team they have to say. It's only been a week, if they can't resolve the issue, it is going back to them. But it was a perfect keeper when it first started.
Update on 2025-07-22
Eufy support is great and fast after I reached out for support regarding the dripping. They said to send out a replacement/redesigned dirty tank which should solve the issue. I do hope this will fix the issue because like I said after the first few uses. Will continue to update and see how long it takes them to resolve a major issue on a great product.
Update on 2025-07-25
2 days after receiving email from their support team about the replacement part shipped, I received it and immediately put it on the robot and did a regular clean. Viola, as they said, the dirty water drip is no more. Did what I normally would a 4-area cleaning with medium wet and medium suction clean, not a single drop of water using existing roller and everything. (The only thing new was their revised tank that fixed the dripping issue). Very great support, fast turnaround, fast response and them acknowledging the issue and not pointing fingers. The robot is cleaning perfectly to my preference again. May fail to pick up a piece or 2 debris as before, but it has amazing obstacle avoidance capability where I simply leave the room as is and it will clean with or without things on the floor blocking its path. My first robot, and it is doing an exceptional job that I'd give it perfect score.
| Item Weight | 12.25 Kilograms |
|---|---|
| Type of Guarantee | 12.00 |
| Batteries Required | Yes |
| Included components | Battery, Robot, Cleaning Pad |
