Date of this review is 24-11-13. "Razer BlackShark V2 Pro Wireless Gaming Headset 2023 Edition" purchased 24-11-21.
Warranty replacement (product review after this section):
1. I thought these had 1 year warranty. It's actually 2-year warranty.
2. Reviews on here had me apprehensive going into warranty support chat because reviews stated this damage is not covered under warranty.
3. 100% covered under warranty. I spoke to Razer support and after initial registration, (upload proof of purchase and images from this review of the damage ~30m of my time) I got in queue for chat support.
I had the most pleasant chat with support agent Camelle than I have had with support for other products and services with other companies all year. AAA top notch help. They asked me a few more questions and then gave me RMA to get *new* headphones sent out to me. Free returns, free sending out to me. I'm at the shipping out stage and will update my review accordingly as time goes on.
Images uploaded: The first two are images of the broken part on the left earpiece. The agent seems to have been aware of the issue and they identified it as the yoke (connector between the headband and earpiece) that broke. The third image is the hook I keep it on when the headphones are not on my head. I don't even wear it on my neck because the earpieces are too large. The fourth pic is of the plastic on the right side earpiece that is visibly cracked. This is from normal use. I do not drop or chuck around the headphones when not in use. I have a hook. They're either on my head or on the hook when not in use.
If Razer reads this, replace that plastic cap with an aluminum one. That should resolve this issue without adding much weight to it.
Product review:
These have been the most comfortable wireless headsets I have worn in a long time. It's got good clasp strength. They're not too tight, not too loose that they will fall off. I have gotten compliments how well my mic sounds and the audio is very nice.
I recommend these headphones, if not for the sound and comfort, then for the stand up warranty and support they have behind their products.
Manufactured using processes that reduce the risk of a negative environmental impact.
As certified by
