Update: The customer service from ecozy is amazing. We thought that we were out of luck and left with a dud, but they went above and beyond to make it right. Thank you! <3
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This ice maker was great, it had less moving parts than previous models we owned, and we had hoped that meant it would last longer than flimsy models we owned in the past. But, after just five months, it stopped taking in water. The tray would still attempt to freeze, but the water no longer flowed over the tray, and the pump was completely silent. We had high hopes for this one, but alas, another one bites the dust...