Common FAQs:
1. Is there an App included with the device?
No, but there are many great third-party OBD2 apps available to download (some may require purchase) from Google Play Store. We recommend Torque Lite (or paid Pro), Car Scanner ELM OBD2, OBD Fusion (paid), Piston, Infocar, etc.
2. Does it work with iOS devices?
Unfortunately, the VP11 does NOT work with Apple iOS devices due to Apple¡¯s Bluetooth limitation. Please choose the Bluetooth LE model for iOS (OBDCheck BLE) or the WiFi model (VP01).
3. Is it compatible with Android head units?
The VP11 may have compatibility issue with some Android head units. You may try changing the default pairing PIN from 0000 to 1234 in the head unit Bluetooth setting. If this still does not help, please contact Veepeak customer support or the head unit manufacturer for help.
4. Which sensor data can I get?
Readable parameters depend on what's installed on the OBDII system by the manufacturer. Generally, newer vehicles will give more readings and faster refresh speed. Manufacturer specific PIDs (such as transmission fluid temperature) are read by most generic OBD2 Apps; they require capable apps. Please contact Veepeak customer support for App recommendation.
5. Can I read troubles codes from all modules?
Most OBD2 Apps only provide check engine light diagnostics. You will need a capable App that can do enhanced diagnostic on modules like ABS, airbag, etc (only available to selected vehicles). Please contact Veepeak customer support to confirm.
Common Troubleshooting:
1. Could not pair my phone with ¡°OBDII¡±.
Please try the following: (1) Clear Bluetooth cache/storage: Settings ¨C Apps (show system) ¨C Bluetooth ¨C Storage & Cache, clear them and RESTART the phone (the route may be slightly different for different brands). (2) Turn off Bluetooth and turn it back on. Try pairing a few more times. (3) Restart your phone, turn off WiFi/cellular data and try again. (4) Try to pair through the App (Car Scanner ELM OBD2).
2. Device not power up (no red light).
First check if the cigar fuse of your vehicle is in good condition. You can also try with another vehicle to verify.
3. ¡°OBDII¡± quickly disconnects or does not show as connected after pairing.
As long as it is paired via Bluetooth and you can select it in the apps, you can just start the app to connect. It may show as saved, paired or previously connected on some Android phones, but it's actually connected.
4. App not connecting to OBD II Device.
Make sure the App is compatible, ¡°OBDII¡± is paired with your phone and you have made the required App connection setting; remove the re-install the app; try with a different App.
5. Cannot connect to vehicle (ECU connection fails).
Make sure your vehicle is OBD2 compliant; ignition is ON or start the vehicle to try; Make sure it fits well in the OBD2 port. Try to push it a little harder into the OBD2 port; Then try it on another vehicle if possible.
