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My original SMEG coffee pot handle started to crack. I emailed SMEG Canada and they replaced it right away. Now the replacement started cracking so I emailed Service SMEG and was promised a reply with 24-48 hours. Two weeks later and another email from me, and still no reply. I finally called and got through to the new warranty department only to be told that they are out of stock and I’ll be quoted a price to pay for a replacement!! Absolute nonsense from a large company selling quality products refusing to respond to a defective product.
The product can only be handwashed. The handle started to crack, as other people have stated, which makes it dangerous as it could fall apart while holding a full pot of hot coffee. Why is the handle breaking down?
5.0 out of 5 starsSo happy with my purchase. Fits perfect on my coffee machine and no spills
Reviewed in the United States on June 10, 2025
Verified Purchase
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I got this because I broke the one that it came with. Got this replacement quickly and it cost me less than if I ordered it somewhere else. Fit perfectly on my coffee machine and no spills when using it.