This is a great product, really. It feels like a quality build without being excessivly heavy or complicated. It simply works, and it works rather well! However the purchasing process was a pain, resulting me me losing a lot of trust in Shark/Ninja as a whole, and I was sort of invested in their environment.
Pros:
*No need to manually spray when not using the hose, the action of pushing and pulling automatically sprays and vacuums it up.
*Uses a soap and an oxy clean product, in separate containers ad used at different rates. Mix the soap with the water (or dont if you are rinsing), but put the oxy container in it's own slot.
*Uses minimal amount of water (seriously, very small tank and it doesn't last long, but you get a lot more clean than you would think and the waste water is straight up NASTY)
*There are not a plethora of functions. At first this seems like a bad oversight, but really it greatly simplifies the process. You have Deep Clean (which could simply be called clean, but you know...marketing) and Dry. The Dry function uses no water and is GREAT to remove more water from the carpet for faster drying.
*The low water requirement and Dry option can reduce carpet dry time drastically, mine was only damp for a few hours.
*There are multiple latches, doors, and traps to catch the pet hair. These are surprisingly effective, and very well designed with the user in mind. With the push of a latch you can remove the front of the vacuum head, then flip open the spray nozzles tray and remove the brush. This leaves the entire brush head open for a wipe down and/or rinse, and the brush itself can be easily removed and cleaned. Then there is a trap that you can remove at the hinge joint of the brush head that directs the vacuum force from the head to the hose, this comes out and you can easily remove trapped hair and replace it with minimal effort. Then in the tank there is another trap for hair to build up on. It sounds like a lot but it is so easily managed that you will be happier at the longer lasting product as a result.
*The choice of hose attachments is very helpful, with one of them designed for pet hair capturing the hair at the attachment in a tray. Like the rest of the device each attachment can be broken down easily and cleaned.
*There is a clear label with barcode to order more of the cleaning supplies with a scan of your phone. After the warranty period you may decide to use your own, but their soaps work pretty decently.
*There is a storage tray to prevent drips from ruining your floor when not in use.
Cons:
*Larger device, but this is expected. It is only larger than I like b/c we have limited living space. So this may not be a con to you.
*The right side of the cleaning head has about 3 1/2 inches of non-cleaning space that is needed for the gearing. In most places simply turn around and use the other side. But for compact areas this can be a problem as the right 3 - 4 inches will not get cleaned.
Experience:
This is where I had a very bad time. I tried to order from their website. Loved the deal that they offered. Heck, I was even getting a steam mop and extra cleaning soaps for free! This on top of a sale. So I created an online account, verified the email address, and made a purchase.
*Problem 1: They do not ship to PO boxes. This is normal, actually, so I put an alternate address so that I could receive the item.
So I placed my order, and they took their money immediately. I was excited. Then I received an email stating that my order was cancelled. I called them 4 times before I was finally connected to someone so that I could learn WHY it was cancelled (the email did not provide a reason).
*Problem 2: Apparently the system will not allow a PO box to be used even as a billing address. This is my legal address as mail cannot be sent to the physical location.
*Problem 3: I use an obfuscated email. It works, and I verified my email (see above), but my REAL email address remains private. This is to reduce my online footprint and help prevent ID theft by being able to shut down problem addresses that have gotten sold. However Shark refused to accept this email, even though I was allowed to create an account with it, and proved that I can receive emails sent to the address provided. When I asked why this occured they used a bunch of corporate speak which amounted to: "We also make money by selling your information" which is exactly why I obfuscate my email.
*Problem 4: Since I would not provide my actual email address, only one that works properly, I was informed that I may not get a refund. So they took almost $400, cancelled my order, and threatened not to return the money b/c I provided an email that functioned, verified that it functioned, and told them that I did not want my information sold. I wanted to BUY a product, I do not want to BE their product. However, three weeks later the charge did drop.
So I looked for this on 鶹.com and I found it for about the same price as their model without all the extras that were included on their website. I make a purchase and discover that they will actually ship to my PO Box! .
Problem 5: I received the unit without the hose, which is required for the system to work (even when not in use it plugs the hole so that the suction works).
I contact Shark, they require me to register the warranty before they replace the part. It gets registered to the same, obfuscated email that I used previously when they cancelled my order. It is accepted, and I receive my part 2 weeks later. So now I have to wonder, why all the fuss when I order directly from Shark (giving them a higher profit margin) but not a single complaint or comment when I need to use it for the warranty?
In sumary: I still love the Shark/Ninja products, but now I will never buy from them directly as the scheme that they have is manipulative and misleading. I never wanted to be an additional income to them by letting them sell my information, but they would not let me complete an order until I did. Shady!
| Item Weight | 20.72 Pounds |
|---|---|
| Assembly Required | No |
| Batteries Required | No |
| Included components | Mini Stain Eliminator, Pet Mess Extractor, Pet Hair Extractor, 16oz. Shark StainStriker Oxy Multiplier formula, 3.5" Stain Eliminator Tool with Reversible Bristles, Storage Tray, 12oz. Shark Deep Clean Pet formula |
