Brand | NARWAL |
---|---|
Product Dimensions | 33.02 x 10.67 x 33.02 cm; 14.42 kg |
Special Features | Robot Vacuum and Mop Combo, Revolutionary DualFlow Tangle-Free System, Powerful 8,500Pa Suction, Intelligent Obstacle Avoidance, Precision Navigation, Low Noise, App Control: Variable Suction Control, Multi-Floor Mapping, No-Go Zone, Advanced Custom Cleaning, Scheduling; Pet Hair Pick Up, Works with Alexa, Auto-Docking, Anti-Fall, Cordless, Edge Cleaning, Mop Washing, Mop & Dust Bag Drying |
Item Weight | 14.4 kg |
Image Unavailable
Colour:
-
-
-
- To view this video, download
Narwal Freo Pro Robot Vacuum and Mop Combo, Tangle Free Robot Mop, 8500Pa Powerful Suction, Self-Emptying, Auto Mop Washing, Auto Drying, Obstacle Avoidance, Ideal for Pet Hair and Hard Floor
Purchase options and add-ons
Brand | NARWAL |
Surface recommendation | Hard Floor, Low-Pile Carpet |
Special feature | Robot Vacuum and Mop Combo, Revolutionary DualFlow Tangle-Free System, Powerful 8,500Pa Suction, Intelligent Obstacle Avoidance, Precision Navigation, Low Noise, App Control: Variable Suction Control, Multi-Floor Mapping, No-Go Zone, Advanced Custom Cleaning, Scheduling; Pet Hair Pick Up, Works with Alexa, Auto-Docking, Anti-Fall, Cordless, Edge Cleaning, Mop Washing, Mop & Dust Bag Drying See more |
Product Dimensions | 35L x 10.7W x 35H Centimetres |
Filter type | Cartridge |
Battery cell composition | Lithium Ion |
Power source | Battery Powered |
Are batteries included? | Yes |
Control method | App |
Form factor | round |
About this item
- The Ultimate Long Hair Nemesis:Revolutionary DualFlow Tangle-Free System ensures zero hair tangles througout the robot cleaner to deliver a uninterrupted cleaning and zero maintenance. Narwal Freo Pro is perfect for homes with pets or long-haired family members.
- Powerful 8,500 Pa Suction for Deep Clean: Narwal Freo Pro effortlessly lifts dirt, dust, and pet hair from carpets, rugs, and deep crevices. Powerful suction of the robot vacuum making it the ultimate choice for thorough.
- Dual Scrubbing Mops for Spotless Floors: dual triangular mops head of the vacuum robot apply 2.65lbs of downward pressure and scrub at 180 RPM to remove even the most stubborn stains. With EdgeSwing Technology, it reaches right up to walls and corners, leaving no streaks or missed spots. Paired with AI DirtSense ensures floors are spotless.
- 7-Week Maintenance-Free Dust Disposal: With innovative design, Freo Pro features a built-in dust compression technology that compresses debris into a disposable bag for 7 weeks of maintenance-free cleaning, which reduces the noise and mess of self emptying robot vacuum cleaner, offering a clean, effortless disposal process.
- All-in-One Station for Hands-Free Cleaning: The robot vacuum cleaner offers you auto cleaning with features including auto washing and drying mops while drying the dust bag. It even cleans the station automatically.
- Intelligent Obstacle Avoidance & Precision Navigation: Powered by 3D Structure Light and LiDAR 4.0, Narwal robot mop & vacuum Freo Pro instantly dodges obstacles and detects objects as low as 1cm. The robot vacuum cleaner generates detailed maps for accurate and uninterrupted cleaning, even at night.
- Whisper-Quiet for Peace of Mind: Enjoy peaceful cleaning with Freo Pro's ultra-quiet operation. At 55dB mopping mode during cleaning and minimum 34dB at the base station, it's perfect for homes with pets, kids, or light sleepers. Whether it's daytime or nighttime, Freo Pro ensures your home stays clean without disturbing your peace.
- Note: Only support 2.4GHz Wi-Fi. 5GHz Wi-Fi is not supported. 100-240V
Frequently bought together

Discover similar items
Price
Colour
Brand
Features
Filter Type
Power Source
Width
Compatibility
Height (Base to Top)
Height
Length
Surface Recommendation
Control Type
What do customers buy after viewing this item?
Lowest price
in this set of productsNarwal Robot Vacuum and Mop Specially Formulated Floor Cleaner (Model: Freo | Freo X Ultra)FREE Shipping by 鶹Get it by Saturday, Jun 14Bestselling | Highest rated
in this set of products
From the brand

-
Narwal was founded to create innovative products that provide real value and make a meaningful impact on people's lives. As a global top 5 vacuum brand, we now sell in over 30 countries, and proudly serve over 1.8 million families worldwide.
At Narwal, we prioritize people above all. We strive to be friendly and accessible, working alongside our customers to enhance service and communication.
-
-
-
-
-
Product Description

Long Hair Cleaning Redefined with the Ultimate Tangle-Free Solution
-
DualFlow Tangle-Free System, The Nemesis of Hair Messes
The DualFlow Tangle-Free system tackles long hair by trapping it before tangling. The Auto Detangling Side Brushes detangle hair, while the Zero-Tangling Floating Roller Brush guides it into the dustbin, leaving zero tangles.
-
Dynamic Auto Detangling Side Brush, Leaving Zero Strands Behind
The innovative side brush adjusts automatically from a 'V' to 'II' shape, shifting its angle to minimize hair attachment - ensuring optimal detangling and truly tangle-free cleaning.
-
Certified Zero-Tangling Floating Roller Brush
Our proprietary floating roller brush consistently sets the bar for hands-free convenience. With its single-arm brush and cone-shaped design, hair is effortlessly sucked away, making tangles a distant memory.
-
See and Feel the Difference
Designed to ensure zero hair tangles across the entire vacuum cleaner.
Compare Narwal Robot Vacuums
![]() Freo Pro
Add to Cart
| ![]() Freo Z10
Add to Cart
| ![]() Freo Z Ultra
Add to Cart
| ![]() Freo X Ultra
Add to Cart
| ![]() Freo X Plus
Add to Cart
| |
---|---|---|---|---|---|
Customer Reviews
|
4.3 out of 5 stars 86
|
4.5 out of 5 stars 89
|
4.2 out of 5 stars 307
|
4.0 out of 5 stars 727
|
4.0 out of 5 stars 456
|
WiFi network
| ONLY 2.4 GHz WiFi | ONLY 2.4 GHz WiFi | ONLY 2.4 GHz WiFi | ONLY 2.4 GHz WiFi | ONLY 2.4 GHz WiFi |
Vision System
| 3D Structured Light +LDS | Tri-Laser Structured Light | Dual RGB Cameras + Tri-laser | Tri-laser Structured Light | Tri-laser Structured |
Processing Power
| Single-Chip | Single-Chip | Dual AI Chips | Single-Chip | Single-Chip |
Maximum Suction
| 8,500 Pa | 15,000 Pa | 12,000 Pa | 8,200 Pa | 7,800 Pa |
Roller Brush
| Quiet Zero-Tangling Brush | Zero-Tangling Floating Brush | Quiet Zero-Tangling Brush | Zero-Tangling Brush | Zero-Tangling Brush |
Mopping Pressure
| 7-12N | 8N | 7-12N | 7-12N | 4-6N |
Self-Washing
| Self-Washing | AI Adaptive Hot Water Washing | AI Adaptive Hot Water Washing | Self-Washing | — |
Dust Compressing
| 7-Week Dust Storage | 120-Day Dust Storage | 120-Day Dust Storage | 7-Week Dust Storage | 7-Week Dust Storage |
Self-Drying
| ✔ | ✔ | ✔ | ✔ | ✔ |
Noise Level
| As low as 55dB | — | As low as 53dB | As low as 58dB | As low as 55dB |
Voice Assistant
| Alexa, Google, Siri | Alexa, Google, Siri | Alexa, Google, Siri | Alexa, Google, Siri | Alexa, Google, Siri |
App Control
| ✔ | ✔ | ✔ | ✔ | ✔ |
Product information
Technical Details
Additional Information
ASIN | B0DT3Z6XY6 |
---|---|
Customer Reviews |
4.3 out of 5 stars |
鶹 Rank |
|
Date First Available | March 15 2025 |
Feedback
Compare with similar items
This Item NARWALNarwal Freo Pro Robot Vacuum and Mop Combo, Tangle Free Robot Mop, 8500Pa Powerful Suction, Self-Emptying, Auto Mop Washing, Auto Drying, Obstacle Avoidance, Ideal for Pet Hair and Hard Floor | Recommendations | |||||
Try again! Added to Cart spCSRF_Treatment Add to Cart | Try again! Added to Cart spCSRF_Treatment Add to Cart | Try again! Added to Cart spCSRF_Treatment Add to Cart | Try again! Added to Cart spCSRF_Treatment Add to Cart | Try again! Added to Cart spCSRF_Treatment Add to Cart | Try again! Added to Cart spCSRF_Treatment Add to Cart | |
Price | $999.99$999.99 | $1,549.99$1,549.99 | $1,999.99$1,999.99 | $674.99$674.99 | -29%$499.99$499.99 Was: $699.99 | -22%$699.00$699.00 Was: $899.00 |
Delivery | Get it by Saturday, Jun 14 | Get it by Saturday, Jun 14 | Get it by Saturday, Jun 14 | Get it by Saturday, Jun 14 | Get it by Saturday, Jun 14 | Get it by Sunday, Jun 15 |
Customer ratings | ||||||
Sold by | Narwal Robotics | Narwal Robotics | Narwal Robotics | Roborock Technology Co. Ltd | Extravis Direct | MOVA_Official |
surface suggestion | Hard Floor, Low-Pile Carpet | Hard Floor, Carpet, Wood, Tile | Wood | Carpet, Marble, Wood, Tile | — | Hard Floor, Tile, Marble, Stone, Carpet, Wood |
run time | — | 210 minutes | — | 180 minutes | — | 240 minutes |
batteries included | ✗ | ✓ | ✓ | ✓ | ✓ | ✓ |
battery average life | — | 210 minutes | 2.5 hours | 180 minutes | 120 minutes | 240 minutes |
compatible devices | — | Alexa, Siri and Google Home | — | 鶹 Echo, Google Home, Smartphones, Siri | 鶹 Echo | — |
Brands in this category on 鶹
Customer reviews
Reviews with images

Évaluation après une utilisation de plusieurs semaines
Top reviews from Canada
There was a problem filtering reviews. Please reload the page.
- Reviewed in Canada on May 3, 2025Verified PurchaseBest investment ever! It is so quiet and I was surprised at how well it cleans! The only thing is, I have to frequently change the water resevoir as it runs out quickly. There must be an option to clean the mop heads less frequently with each use but I’m still learning how to customize my functions
-
Reviewed in Canada on April 12, 2025The media could not be loaded.
Voici donc un avis posé d’une utilisation dans un bungalow de 2 étages, par une famille francophone de 4 personnes.
Premier défi en recevant l’appareil: trouver un endroit discret mais quand même dégagé à l’étage, où il sera principalement utilisé. Personnellement, je ne le trouve pas particulièrement joli et, tout comme je ne voudrais pas avoir une grosse poubelle de plastique blanc sous les yeux en tout temps, je ne tiens pas à avoir cet appareil dans mon champ de vision. Donc regardez-le bien et demandez-vous où vous le positionnerez avant de commander!
Ensuite, il y a une application à installer. Bien que les fonctionnalités de base, comme la cartographie (mappage) et lancer une opération automatisée, soient simples à utiliser, il faut parfois farfouiller pour accomplir certaines tâches. Par exemple, il m’a fallu un moment pour comprendre comment envoyer l’appareil dans une zone précise. Aussi, le choix de la langue se fait à deux endroits différents pour l’application et l’appareil, qui a «parlé» en anglais pendant une semaine avant que je découvre que je pouvais changer la voix. En français, on n’a d’ailleurs accès qu’à une langue féminine, et personnellement, j’aurais préféré quelque chose de moins stéréotypé pour un appareil qui accomplit les tâches ménagères.
Cet appareil peut aussi bien aspirer que passer la vadrouille (on ne dit pas serpillère au Québec). Par contre, au moment du remplissage du bac d’eau, les instructions recommandent l’utilisation d’une pastille de nettoyage, qui n’est pas fournie (ça aurait été apprécié, au prix que coûte l’appareil). J’ai voulu l’acheter et elle ne semble pas disponible où que ce soit. J’ai donc cherché des alternatives et, après «discussion» avec un agent conversationnel IA bien connu, j’ai fait ma solution maison. Je ne vais pas l’indiquer ici mais je vous invite à faire des recherches, il y a des possibilités et ça marche très bien pour moi. :)
La cartographie initiale est rapide et facile à lancer. Puis le robot peut vaquer à ses tâches en contournant efficacement la plupart des meubles, et en arrivant à se sortir de certaines situations fâcheuses. Par contre, tout n’est pas parfait: j’ai des endroits qui lui posent des défis, par exemple s’il doit passer d’une zone surélevée à un plancher bas tout de suite suivie d’une autre zone surélevée (difficile à décrire, mais j’ai deux endroits d’où je dois constamment aller le sortir: il descends du tapis vers le plancher, mais il y a tout de suite une zone de céramique). Je me doute que je pourrais lui «interdire» ces endroits, je n’ai pas encore cherché comment le faire.
Pour le reste, l’appareil fait vraiment bien son travail. Par défaut, il aspire et vadrouille en même temps, mais je préfère que les deux tâches soient faites successivement et j’ai pu le configurer en conséquence. Son travail sur le tapis n’est pas le plus efficace (on doit repasser avec l’aspirateur principal pour une tâche en profondeur), mais pour les planchers de céramique et de bois, il est parfait. Il ramasse une bonne quantité de poussière, et le petit bac à résidus est facile à vider et remettre en place.
Quant à l’eau souillée, sa couleur ne me laisse pas de doute sur le fait qu’un bon nettoyage a été fait! Personnellement, pour éviter la croissance de moisissures, je m’assure de vider et rincer les deux bacs (eau propre, eau sale) après chaque utilisation et je les laisse entre-ouverts pour un séchage complet. Il faut juste lui laisser le temps de bien nettoyer assécher les patins après usage, ce qui peut prendre quelques heures (dans ce processus, il requiert de l’eau propre et doit aussi pouvoir l’évacuer — si vous retirer les bacs, vous interrompez ce processus).
En résumé, il a été adopté, mais j’apprécierais: plus de voix en français (pas seulement féminine), des pastilles de nettoyage ou une recette incluses avec l’appareil, et un choix de styles pour la base, afin d’être plus discrète dans le décor. Quand même, c’est un 5 étoiles sans hésitation.
5.0 out of 5 starsQuand on adopte ce type d’appareil qui va partager notre intimité familiale pour des années à venir, il y a une foule de petites choses qui vont faire la différence pour que la «cohabitation» soit agréable. À la longue, certains détails peuvent devenir de sérieux irritants. C’est pour cette raison que j’ai attendu un peu pour cette évaluation, afin d’aller au-delà du «wow» initial (une évidence quand on se fait proposer de tester un appareil à 1000$ qui accomplit à notre place les tâches ménagères!)Évaluation après une utilisation de plusieurs semaines
Reviewed in Canada on April 12, 2025
Voici donc un avis posé d’une utilisation dans un bungalow de 2 étages, par une famille francophone de 4 personnes.
Premier défi en recevant l’appareil: trouver un endroit discret mais quand même dégagé à l’étage, où il sera principalement utilisé. Personnellement, je ne le trouve pas particulièrement joli et, tout comme je ne voudrais pas avoir une grosse poubelle de plastique blanc sous les yeux en tout temps, je ne tiens pas à avoir cet appareil dans mon champ de vision. Donc regardez-le bien et demandez-vous où vous le positionnerez avant de commander!
Ensuite, il y a une application à installer. Bien que les fonctionnalités de base, comme la cartographie (mappage) et lancer une opération automatisée, soient simples à utiliser, il faut parfois farfouiller pour accomplir certaines tâches. Par exemple, il m’a fallu un moment pour comprendre comment envoyer l’appareil dans une zone précise. Aussi, le choix de la langue se fait à deux endroits différents pour l’application et l’appareil, qui a «parlé» en anglais pendant une semaine avant que je découvre que je pouvais changer la voix. En français, on n’a d’ailleurs accès qu’à une langue féminine, et personnellement, j’aurais préféré quelque chose de moins stéréotypé pour un appareil qui accomplit les tâches ménagères.
Cet appareil peut aussi bien aspirer que passer la vadrouille (on ne dit pas serpillère au Québec). Par contre, au moment du remplissage du bac d’eau, les instructions recommandent l’utilisation d’une pastille de nettoyage, qui n’est pas fournie (ça aurait été apprécié, au prix que coûte l’appareil). J’ai voulu l’acheter et elle ne semble pas disponible où que ce soit. J’ai donc cherché des alternatives et, après «discussion» avec un agent conversationnel IA bien connu, j’ai fait ma solution maison. Je ne vais pas l’indiquer ici mais je vous invite à faire des recherches, il y a des possibilités et ça marche très bien pour moi. :)
La cartographie initiale est rapide et facile à lancer. Puis le robot peut vaquer à ses tâches en contournant efficacement la plupart des meubles, et en arrivant à se sortir de certaines situations fâcheuses. Par contre, tout n’est pas parfait: j’ai des endroits qui lui posent des défis, par exemple s’il doit passer d’une zone surélevée à un plancher bas tout de suite suivie d’une autre zone surélevée (difficile à décrire, mais j’ai deux endroits d’où je dois constamment aller le sortir: il descends du tapis vers le plancher, mais il y a tout de suite une zone de céramique). Je me doute que je pourrais lui «interdire» ces endroits, je n’ai pas encore cherché comment le faire.
Pour le reste, l’appareil fait vraiment bien son travail. Par défaut, il aspire et vadrouille en même temps, mais je préfère que les deux tâches soient faites successivement et j’ai pu le configurer en conséquence. Son travail sur le tapis n’est pas le plus efficace (on doit repasser avec l’aspirateur principal pour une tâche en profondeur), mais pour les planchers de céramique et de bois, il est parfait. Il ramasse une bonne quantité de poussière, et le petit bac à résidus est facile à vider et remettre en place.
Quant à l’eau souillée, sa couleur ne me laisse pas de doute sur le fait qu’un bon nettoyage a été fait! Personnellement, pour éviter la croissance de moisissures, je m’assure de vider et rincer les deux bacs (eau propre, eau sale) après chaque utilisation et je les laisse entre-ouverts pour un séchage complet. Il faut juste lui laisser le temps de bien nettoyer assécher les patins après usage, ce qui peut prendre quelques heures (dans ce processus, il requiert de l’eau propre et doit aussi pouvoir l’évacuer — si vous retirer les bacs, vous interrompez ce processus).
En résumé, il a été adopté, mais j’apprécierais: plus de voix en français (pas seulement féminine), des pastilles de nettoyage ou une recette incluses avec l’appareil, et un choix de styles pour la base, afin d’être plus discrète dans le décor. Quand même, c’est un 5 étoiles sans hésitation.
Images in this review
- Reviewed in Canada on April 27, 2025Verified PurchaseOn the website it says that the Freo has "millimeter level obstacle avoidance". Yet when I came home yesterday my phone chargers had been ripped out of my lamp and tangled in the Freo. And then this evening it sucked up the charger in the living room. So make sure you don't have chords on the floor or close to the floor.
Other than that it is a really good cleaning machine!! We have a dog and a cat that both shed alot and this thing really helps keep our house tidy and the noise level is a lot quieter compared to the Roomba e6 we had before this
- Reviewed in Canada on March 28, 2025I have three other mop & vac robots from different manufacturers in my home and offices, so I was interested to see how this unit compared. Setup was easy: unpack and strip off warning labels, fill the water tank, download the iPhone app, and let the robot charge. Note this is a heavy unit: much heavier than any of the other mop/vacs I have. Maybe that's an indication of a better build quality, and maybe not.
The robot did a fast mapping of my house main floor, taking about five minutes to complete. That's better than some of the other mop/vacs I have used which take a much longer time to map the space. I then told it to clean everywhere, on default settings. This took about four hours for the 1500sq ft area. The robot seemed to go over some areas once or twice, and others four or five times, depending on how dirty it thought the floor was. Unlike my other mop/vac robots, this one didn't get tangled in carpet or wires and seemed to extricate itself from being stuck in tight spaces quite effectively. The robot ran back to the base station four times, and I did have to empty the dirty water tank and refill the fresh water tank almost every time, or the robot just paused. Keep in mind that the number of times it needed emptying/filling was dependent on the amount of dirt the robot detected; in routine use, a single tank fill was enough for the space to be cleaned every day. The robot does verbalize messages to indicate issues, but you have to be near the robot to hear the messages; these are also showing up in one way or another on the app.
The app lets you lay out the area and rooms quite well, and is fairly intuitive to use. I often do room-by-room cleaning as I move from room to room (and keep the dogs away from the room being cleaned), and that's easy to set up with the unit cleaning specific rooms or areas or multiple rooms and areas at a time.
When cleaning the robot mop pads, the base station makes a little noise but it's not objectionable, and there is a silent mode that takes longer to tidy up the robot, but is much more quiet. The dirt sensor lets the robot change how many times it cleans a specific area, which is a nice feature and this makes the robot stand out from the other mop/vacs I have. On that feature alone it's a solid recommendation for this unit.
I've been using the robot for a few weeks now, comparing it to the other robot mop/vacs I own, and I must admit to liking this one a lot. I still have to learn more, but it's easy to use and effective in its cleaning. There are features triggered in the app I have yet to investigate, but they seem to give you more control than the other mop/vacs I use. I will have to source replacement mop pads and dust filters, but that's true of any mop/vac.
I am impressed! This might be my favorite mop/vac.
Follow-up
After three months of use, my opinion of the Narwal mop/vac is only better and better. Unlike my other two mop/vacs, this one has caused not a single issue and continues to do a better cleaning job than the others. The robot does a fantastic job, especially on muddy dog pawprints on tiles, and dog hair in carpet, and the app is easy to use for specific cleaning tasks. I wish my other mop/vacs were as good as this unit!
Top reviews from other countries
- Connie WilliamsReviewed in the United States on June 2, 2025
5.0 out of 5 stars Good vac mop, I recommend it
Verified PurchaseI love this little robot. I don’t have time or energy to sweep and mop my entire house. I have 5000 ft.² and it’s just a lot of floor. I have three dogs two really long-haired dogs and they keep the floor a ginormous fuzzy mess. This little vacuum has really helped. I can’t praise it enough. I can set it off every day automatically I just need to change the water which is easier than mopping this floor. I also have kids who are well… kids, always a sticky mess on the floor. my pet peeve is dirty floors. This vacuum mop has really helped me and my floors. I would recommend it. I got the lower end version. There are higher versions that automatically mix the cleaning solution, but considering I have to change the dirt water and refill the clean tank at least 4 times for a full clean of all floors, I didn’t see the need to pay for the extra plug in solution. I can add it as I go. This version of the Narwal works really well. I am very happy with the purchase.
- Rahul CReviewed in the United States on May 12, 2025
5.0 out of 5 stars Value for Money- Exceptional performance and features!!!!
Verified PurchaseThis vacuum/mop system is wonderful! I highly recommend it. This is bi-far the best vacuum and moping system which effectively cleans my floors and carpet. I've always been on the lookout for anything that can lighten my cleaning load.
it’s been a real game-changer for my household routine. The self-washing and self-charging features are a huge win. I no longer have to worry about cleaning the mop or making sure it’s charged; it takes care of itself.
It moves around furniture and other obstacles smoothly, rarely bumping into anything. It easily navigates tight spaces and corners, making sure every area gets cleaned.
Value for Money: Considering all its features and how well it cleans, I think it’s a fantastic investment. It’s made keeping my home clean so much easier and less time-consuming.
The robot vacuum was able to map my house successfully, the battery life is a bit longer than my previous robot vacuums, the suction is also great. I saw it go over crumbs in the kitchen and it picked up without any problems, and also has a mop functionality. It has a functioning app, very easy to use. The vacuum is also very quiet. By far, this is my favorite robot vacuum and I’ve tried many as I do not like to go around the house mopping and vacuuming. 10/10 would recommend this model - worth the investment.
Overall I could not be happier with this purchase, my home is the cleanest it has been since I’ve first moved in.
Rahul CValue for Money- Exceptional performance and features!!!!
Reviewed in the United States on May 12, 2025
it’s been a real game-changer for my household routine. The self-washing and self-charging features are a huge win. I no longer have to worry about cleaning the mop or making sure it’s charged; it takes care of itself.
It moves around furniture and other obstacles smoothly, rarely bumping into anything. It easily navigates tight spaces and corners, making sure every area gets cleaned.
Value for Money: Considering all its features and how well it cleans, I think it’s a fantastic investment. It’s made keeping my home clean so much easier and less time-consuming.
The robot vacuum was able to map my house successfully, the battery life is a bit longer than my previous robot vacuums, the suction is also great. I saw it go over crumbs in the kitchen and it picked up without any problems, and also has a mop functionality. It has a functioning app, very easy to use. The vacuum is also very quiet. By far, this is my favorite robot vacuum and I’ve tried many as I do not like to go around the house mopping and vacuuming. 10/10 would recommend this model - worth the investment.
Overall I could not be happier with this purchase, my home is the cleanest it has been since I’ve first moved in.
Images in this review
- Donald W.Reviewed in the United States on May 1, 2025
5.0 out of 5 stars Perfect for a Dog Owner With Hard Floors / Great Customer Service!
Verified PurchaseWorth the hours of research it took to find. First time robot vac owner, bought off 鶹.
Perfect for dog owner because:
1) The base shields the robot from being knocked off
2) Bagless (you can use $$$ bags if you wish to buy them but I just use the plastic box it comes with).
3) Vacuums & mops in one pass
4) Returns to base to clean its mop pads after every room. Goes back and mops again if it thinks there's still dirt.
5) Has never been “stuck.”
6) Simple to operate. I always just push the button on the base and run it when I’m home.
My biggest worry buying this thing happened. Mine had a problem. I had to use Narwal Customer Service. Replaced with brand new unit. Fairly efficient process, I was without a vac for ~ 2 weeks. I liked that Narwal telephone customer service was readily available (7 days a week) and responsive.
So heads up dog owners! Be sure to regularly check and clean out the mop tray! As a new robo vac owner, I never gave it a thought. The mop tray is out of sight, so out of mind, and after 2 weeks my brand new Freo Pro overflowed because the tray, I discovered upon inspection, was clogged with dog hair.
I followed the App’s instructions to rectify and it was still giving me an error code, so I called Narwal. They had me submit video showing the pertinent areas. The next day they emailed a return authorization (save your box!) and replaced it with a brand new unit, no charge for anything.
- Kathy Zima-SauerReviewed in the United States on April 23, 2025
1.0 out of 5 stars Returned!! Nightmare! Buying two sharks instead!!!
Verified PurchaseReturned after 2weeks of trying.
It does not function fabulously as advertised. It loses its mop pads EVERY time it’s run! It is supposed to lift over carpet… it does not!! It also throws off its sweeper rotating arms even though audibly SNAPPED onto posts. It will not run if missing one! In two weeks of trying it have NEVER completed a cycle! I’ve had to “rescue “ this robot vacuum more than ANY I have ever had!!
It was quite difficult set up! Less instruction in English than other languages! I had to hunt for phone number to call for assistance! Even the help person struggled! App is awful! NOT INTUITIVE AT ALL. At least not in English. it is very difficult to find where and then set up a routine schedule! Man compared to shark app this is a nightmare ! Once I finally set up a whole house vacuum only routine and saved …. when I select it it still mops! Loses a mop pad…. Then doesn’t run… have to rescue… or it docks itself and you have to hunt for the wet mop pad!! For all this frustration and outrageous price.. I’m returning and buying two shark matrix to have vacuum my whole house!! Good luck if you try the Narwal.
- Long IslanderReviewed in the United States on June 1, 2025
4.0 out of 5 stars Works beetter than previous smart watches.
I am a bit disappointed with the manufacturer, the directions say to use their tablets for the mop, but they did not include even one sample, and it was not available on 鶹 or on the manufacturer's website. It is finally available after over two months. The original webpage description and the user manual did not make me comfortable randomly choosing a cleanser, so I haven’t used the mop. Using only water seemed inadequate. I've just ordered the tablets they recommend. I'll need to come back and review the mop after I get the tablets.
Before this, I had two different iRobots, one only liked straight lines, so it missed areas because the machine had a problem with the areas with something against the wall then it seemed to get mixed up and not go back for the missed spots. Each one seemed to have a preference to what type of dirt it would pick up. One had to go back to a factory reset every time I used it. It was also incredibly loud when it emptied the dirt into the bag. I usually used both, one to get some of the dirt, the other for the rest. Neither got all of it with one or two tries when instructed it to clean all. One of them refused to pick up kitty litter, it just rolled right over it. My dog was so scared of one of them he would sometimes pee on the floor out of fear which is unlike him.
So, there are great advantages to the Narwal as a vacuum. It has an easier time moving into odd, shaped areas, and works much better on my hair and my cat’s fur. I spend much less time cleaning hair out of the vacuum. And the Narwal doesn’t terrorize my dog.
So, it may cost more than the other two put together, I'd say it works about twice as well. And I only need one robotic vacuum and soon, I'll be able to eliminate a lot of manual mopping.
I've mentioned all the iRobot issues just to emphasize how much better this one is with vacuuming.