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26 years of German-engineered storage mastery since 1999—where precision engineering meets relentless durability. Backed by lifetime dedicated service. Pure focus, zero compromises.

1. What is the main purpose and typical usage scenario?

Specifically designed for IT engineers, system maintenance professionals, and content creators. No software or computer connection is needed to transfer SSD data with ease. Supports M.2 NVMe and 2.5"/3.5" SATA drives, enabling seamless cloning between SSDs and traditional hard drives. When connected to a computer via a Type-C cable, it can simultaneously read up to three drives, allowing users to manage multiple storage devices at once. Perfect for backups, system upgrades, or maintenance tasks—one device, multiple solutions

2. What are the differences between this product and another two ICY BOX Cloners (2913/2915)?

• -Compared to models 2913 and 2915, the 2924 offers a simpler, truly plug-and-play experience. While 2913 and 2915 require a rubber piece to secure the M.2 SSD after insertion, the 2924 allows you to simply insert the drive—no extra steps needed.
• -When used as a docking station, the 2924 stands out with three independent slots, enabling simultaneous access to three SSDs or HDDs. This makes it easy for users to manage multiple drives at once, boosting efficiency in data handling and device management.

3. How is data security ensured?

• -Please insert and remove the SSD properly.
• -Avoid unplugging the cable or cutting power while the drive is in use.
• -Regularly back up your data to prevent loss.

4. Why is my SSD not detected by the computer?

• -Please first check if the product’s indicator light is on. If not,
• -Please make sure the cable is properly connected between the enclosure and the host device.
• -Please ensure you are using the cable and adapter provided by ICY BOX.
• -Please double-check that the SSD is compatible and properly inserted into the slot.
• If the drive remains unrecognized after these steps, please contact support for further assistance.

5.Why can’t I use the device to clone my drive?

• Please first check if the product’s indicator light is on.

If not:

• -Please confirm the SSD is properly installed.
• -Make sure you are using the adapter provided with the ICY BOX accessories.

If yes：

• -Please make sure to disconnect the USB-C cable connecting the enclosure to the computer. Cloning is offline cloning, so the USB-C to host cable must be unplugged.
• -Confirm that the target SSD’s capacity is larger than the source SSD’s capacity.
• -Press and hold the clone button for 5 seconds.
• -If the percentage starts blinking, cloning has begun.

If the percentage does not blink after these steps, please contact support for further assistance.